PRIVACY POLICY

Introduction

Welcome to our Xtraszone's Privacy Policy. Your privacy is critically important to us. This policy outlines the types of personal information we collect, how it is used, and the steps we take to safeguard it.

Information We Collect

We collect various types of personal information when you use our platform, including:

• Information you provide voluntarily, such as your name, email address, and payment details when you engage in transactions.
• Information automatically collected when you use our platform, including your IP address, browser type, device identifiers, and browsing activity.
• Information provided by third-party services, such as social media platforms, if you choose to link your account with these services.

We may also collect non-personal information, such as aggregated data and usage statistics, which do not directly identify you but may be derived from your personal information.

How We Use Your Information

We use the information we collect for various purposes, including:

• Personalizing your user experience and delivering tailored content and advertisements.
• Communicating with you about your account, transactions, and platform updates.
• Analyzing usage trends and improving the functionality and performance of our platform.
• Complying with legal obligations and resolving disputes.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties at all. However, we may share your information with trusted third-party service providers who assist us in operating our platform, conducting our business, or servicing you.

We may also disclose your information when required by law, to enforce our platform policies, or to protect our rights or the rights of others. Additionally, we may disclose information in connection with a merger, acquisition, or sale of assets, provided that the acquiring entity agrees to uphold the terms of this Privacy Policy.

Data Security

We take reasonable measures to protect the security of your personal information and prevent unauthorized access, use, or disclosure. This includes using encryption, firewalls, and other security technologies to safeguard your data.

However, please note that no method of transmission over the internet or electronic storage is completely secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security.

Cancellation Policy

• Course Cancellations by Xtraszone:

  • Xtraszone reserves the right to cancel any course due to insufficient enrollment, technical issues, or other unforeseen circumstances. In such cases, you will be notified via email and a full refund will be issued to the original payment method.

• Customer-Initiated Cancellations:

  • If you wish to cancel your enrollment in a course, you must submit a cancellation request via Contact Us form within 24 hours of purchase for a full refund.
  • Cancellation requests made after 24 hours won't be eligible for any refund at all.

Refund Policy

• Full Refunds will be provided if:

  • You cancel your course within 24 hours of purchase.
  • The course is canceled by Xtraszone.

• No Refunds will be provided if:

  • You cancel your course on or after 24 hours of purchase of course.
  • You violate the terms of service of Xtraszone.

Refund Process

• Initiating a Refund:

  • To request a refund, please fill the form Contact Us with your order details, reason for the refund, and any relevant information.
  • Our support team will review your request and respond within 0-5 business days.

• Refund Approval:

  • If your refund request is approved, the refund will be processed to the original payment method within 7-10 business days.
  • You will receive an email notification once the refund has been issued.